FAQ

What payment methods do you accept?
We accept payment by Paypal. We do not accept checks or money orders. Sorry but we do not accept phone orders. For any more questions about orders please use the Contact us form to submit your questions.

What size shirt should I order?
Please check out our sizing charts here.

Do you ship to APO / FPO addresses?
Yes, we ship to APO and FPO addresses. Since we use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country and use domestic shipping options and rates.

How do I track my package?
Once we ship out your package you will receive a shipment confirmation email that will include your tracking number. To get an update on your delivery status simply type in your tracking number using Google to get an update. If you no longer have your confirmation email then contact us and we will retrieve it for you. Be sure to include your original order number with our Contact us form

I haven't received my order yet!
We apologize for the delay! If it's been more than 3 weeks since you placed your order. Contact us IMMEDIATELY about your order on our Contact us form

I made a mistake in my order! How can I fix it?
If you made a mistake on your order or would just like to change something, please use our Contact us form and let us know. If your order has not been shipped out yet, we might be able to make the change for you. Our orders typically take 24-48 hours turn around time to process. In your email be sure to include your order number that was emailed to you with your order confirmation and what you would like changed.

I was sent the wrong shirt/I was sent a defective shirt/Shirt doesn't fit
Merchandise that is unworn, unwashed can be exchanged within 30 days of delivery. We only accept exchanges on items for the following reasons; wrong size, wrong color, wrong design, or receipt of defective garment. In the event that an exchange is necessary you MUST contact us by using our Contact us form.

Do you sell shirts wholesale?
Retailers interested in wholesale information should contact us by using our Contact us form. Please include your contact information, what store you are purchasing for, and a valid Resellers Permit.

Why didn’t I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can use our Contact us form and we can confirm that the order was placed.

Privacy Policy
Mad Nerd respects your privacy and is committed to protecting it. To view our Privacy Policy Page

Shipping
We typically ship out orders within 24 hours from the day when your order is placed, but under some circumstances it might take another ….day it happens. A confirmation email will be sent when your order has been shipped. Mad Nerd is not responsible for delays in shipping caused by the Delivery Service.

International Shipping
We offer shipping via United States Postal Service. You can expect your order to be delivered within 2-4 weeks depending on location, custom charges may apply. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.